8x8 for Local Government
8x8 improves communication and collaboration across public sector and local government, ensures the delivery of accessible and inclusive citizen services, and offers customisable reporting and analytics for quality management and continuous improvement.
Benefits of 8x8 in Local Government
Increase accessibility and inclusivity
Allow citizens to connect to local services through the channel of their choice with omnichannel communications that combine the functionality of voice, video, and chat apps.
Create operational efficiencies
Reduce TCO and increase operational efficiency with a cloud communications platform and consolidate applications with Microsoft Teams and business system integrations.
Enable continuous improvement
Gain valuable insights with end-to-end journey analytics to identify pain points and monitor key contact centre performance metrics for quality management.
Drive reliability, security, and compliance
Protect your business with some of the strictest 3rd party verified <a href="/why-8x8/security-and-compliance">certifications</a> for data security, privacy and compliance and a 99.999% uptime SLA.
8x8 functionalities for local government contact centres
Improving citizens’ access to information
Creating accessible and inclusive environments for better employee and customer experiences is easy with the 8x8 Contact Center. With voice, video, and chat together in one place, citizens can communicate through the channel of their choice and agents become more productive, resolving enquiries quickly.
AI and Automation
8x8 Intelligent Customer Assistant™ for faster first-time resolution.<br><br>
Intelligently utilising AI and automation is one of the fastest ways to improve operational efficiency across local governments. 8x8’s Intelligent Customer Assistant allows local government departments to create self-service environments for citizens. Routine enquiries are easily deflected away from the contact centre, allowing agents to focus on issues that need human interaction.
Analytics and insights
Simplify management of key performance metrics with cross-platform analytics and trend analysis.<br><br>
8x8 Contact Center Analytics provide the insights you need to manage quality and performance. Customisable dashboards provide team leaders, supervisors and managers with essential metrics to monitor historic trends and real-time activity, identify training requirements, manage workflows, and deliver the very best service for better citizen satisfaction scores.
Customer stories—no fluff, just real success.
"Even with the wide range of accents in Oldham, the 8x8 platform performs exceptionally well. It’s awesome."
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