VoxFlo is a communications integration platform that connects 8x8 with existing CRM systems, and other business applications to create smarter, more efficient customer journeys.
Available through the 8x8 TPES (Technology Partner EcoSystem) / SoldBy8 programme, VoxFlo can be purchased directly from 8x8, providing a faster, simpler route to integrating communications and business systems while reducing procurement and deployment friction.
Rather than replacing existing technologies, VoxFlo acts as an intelligent integration layer between 8x8 and leading platforms.
These include, but are not limited to: Alto, Boxly, Bullhorn, Clio, Creatio, Dentally, Dynamics 365, Firefish, Freshdesk, HubSpot, JobAdder, LEAP, Mercury, Monday, NetSuite, Odoo, Oracle, Pipedrive, Salesforce, SAP, Seven20, SPOTIO, STREET, SugarCRM, Vincere, Zendesk, Zoho—with other business applications being added frequently.
Following a call, VoxFlo automatically transforms conversation data and AI insights from 8x8 into structured CRM activity, synchronising summaries, recordings, outcomes, next actions, and call metadata directly into the relevant customer records. The result is a complete, accurate, and actionable view of every customer interaction without requiring manual data entry.
By eliminating repetitive administration and disconnected workflows, VoxFlo helps organisations improve productivity, increase CRM adoption, enhance reporting accuracy, and deliver better customer experiences.
Built for scale, VoxFlo is secure, cloud-based, and designed to deploy quickly with minimal IT effort, enabling organisations to maximise the value of both their 8x8 investment and their CRM platform.
Integrate. Automate. Communicate smarter.
The video shows VoxFlo with Creatio. The same approach works with every supported CRM.
Conversation Intelligence Delivered to Your CRM Automatically synchronise transcriptions, AI-generated summaries, recordings, outcomes, and call metadata from 8x8 into your CRM, ensuring every interaction becomes structured, actionable business data.
Eliminate Manual Administration Remove repetitive call logging and CRM updates, allowing teams to focus on customers, candidates, prospects, and revenue-generating activities.
Improve CRM Data Quality Ensure every interaction is consistently recorded, creating cleaner data, better reporting, improved compliance, and more reliable forecasting.
Faster User Adoption Embed communications directly within existing business workflows, helping users work more efficiently without changing the way they work.
Flexible & Scalable Integration Platform Connect 8x8 with CRM, ATS, and other business systems through a secure and scalable integration framework.
Actionable Business Insights Transform communications activity into measurable business intelligence through structured classifications, outcomes, and reporting data.
Simplified Procurement Through 8x8 Available through the TPES / SoldBy8 programme, enabling a streamlined commercial process and faster time to value.
Synchronisation of AI Insights & Call Data Automatically synchronise available transcriptions, AI-generated summaries, call recordings, outcomes, next actions, and metadata from 8x8 into CRM records.
In-Call Notes & Follow-Ups During every inbound and outbound call, a simple VoxFlo window lets users add notes, set a follow-up date and time, and review the 8x8 summary before it's saved to the CRM.
Automated CRM Activity Creation Create and update CRM records automatically with call details, notes, outcomes, and interaction history.
Click-to-Dial From the CRM Click any phone number in the CRM to place the call through 8x8. No copying numbers, no misdials.
Call Recording Integration Access call recordings directly from CRM records, providing complete visibility of customer interactions.
Intelligent Contact Matching Automatically identifies and associates calls with the correct CRM records, even when multiple contacts share the same number.
Duplicate Management & Data Quality Controls Support CRM hygiene through intelligent matching, duplicate reduction, and consistent data handling.
Call Classification & Outcome Tracking Apply configurable disposition codes and call outcome categories to improve reporting, analytics, and operational visibility.
Workflow Automation Trigger CRM updates, tasks, notifications, and downstream business processes based on call events and outcomes.
Open Integration Architecture Connect 8x8 with leading CRM and business applications through standard APIs and configurable workflows.
