Integration Overviewlink to this section

VoxFlo is an AI-powered middleware platform that seamlessly integrates 8x8’s telephony with leading CRMs such as Vincere, FireFish, Mercury, and Seven20. Designed to eliminate the disconnect between calls and CRM workflows, VoxFlo automatically transforms every 8x8 call into structured, actionable data.

Once a call ends, VoxFlo captures the conversation, generates a summary, tags metadata (such as call type/disposition), and syncs everything directly into the CRM. This includes wrap-up notes, next actions, and even links to call recordings. The result is a frictionless experience for recruiters, sales teams, and customer service professionals who no longer need to manually log calls or chase incomplete records.

VoxFlo’s integration with 8x8 is lightweight, secure, and scalable— requiring no heavy IT lift. It works in the background, allowing teams to focus on building relationships and driving growth—not managing admin.

• Automate and Save Time: Removes repetitive admin tasks, delivering greater productivity.
• Improve CRM Accuracy & Hygiene: Every call is logged and synced in a uniform way, ensuring clean, reliable data.
• Flexible, Scalable Integrations: Connects any CRM with any Telco* (subject to standard APIs being available).
• AI Insight & Intelligence: Every conversation becomes actionable with summaries, next steps, and metadata captured automatically.

Featureslink to this section

• Call Transcription, Summaries, Metadata & Next Actions: Automatically captures conversations and generates AI-powered summaries, metadata, and suggested follow-ups.
• Click-to-Dial & Call Recording Links: Enables users to initiate calls directly from the CRM and access recordings instantly.
• Automatic CRM Wrap-Up Notes: Logs call details and notes into the CRM post-call, eliminating manual data entry.
• Improved CRM Hygiene & Accuracy: Ensures clean, reliable records for better reporting and compliance, with ongoing data cleansing.
• Smart/Intelligent Contact Picker: Helps users select the correct contact when numbers are shared across multiple records.
• Smart/Intelligent Merge: Automatically merges duplicate contacts in real time to maintain CRM integrity.
• Disposition Code Tagging (Call Type Classification): Adds structured call type tags (e.g. “Outbound Call with Candidate”) for better BI/MI reporting."

Prerequisiteslink to this section

• 8x8 X4-X8 license

Security & Compliancelink to this section

Developer: VoxFlo

Location: London, UK