Use Case

Customer Support That Solves, Not Stalls

Support shouldn’t feel like an obstacle course. One platform can make every interaction faster, smarter, and more human. With 8x8, customers move smoothly from one channel to another, agents stop juggling apps, and focus on helping, and support leaders get one reliable system instead of patching together many.

Get the Solution Brief

Why Support Often Disappoints

When customers reach out, they’re already frustrated. Long waits, repeated questions, and inconsistent answers only make things worse. Those same gaps also weigh on those who deliver support. Every new tool often creates more data and organizational silos, higher costs, and greater risk.

Turning Chaos Into Clarity

This is where 8x8 changes the story. By unifying customer and employee conversations, we make support flow with:

Voice, chat, SMS, RCS, email, and social connecting seamlessly, no context lost.
Agents getting AI-powered guidance to resolve issues quickly.
One unified journey across all of your customer touch points.

What Your Team Can Do With 8x8

With 8x8, customer service and employee collaboration finally work together.

Keep conversations moving across voice, chat, SMS, RCS, email, and social.

How 8x8 Brings Customer Support to Life

Omnichannel Routing

Agents manage voice, chat, SMS, RCS, email, and social from one workspace, ensuring customers receive consistent, connected experiences without repeating themselves

Learn More

Conversational AI

Intelligent Customer Assistant deflects routine inquiries like order status or password resets, reducing wait times and freeing agents to focus on higher-value interactions.

Learn More