Easily integrate 8x8 Contact Center into Freshdesk to create a unified agent experience and a more seamless one for your customers.link to this section
This Chrome extension adds 8x8 Contact Center capabilities within Freshdesk:
Integrated search across leads, opportunities, contacts, cases, and organizations.
Easy call management with the ability to make, take and transfer calls without toggling between multiple applications
Instant caller information with caller details presented before connecting.
Automatic logging of call and chat details are provided after every interaction.
