With the 8x8 Connect Automation Builder, create meaningful interactions across different communication channels without spending hours on coding.
Set up automated responses for all incoming messages to acknowledge reception, answer common questions, or share a link for enquiries.
Build workflows to send automated reminders and notifications, also allowing customers to confirm or reschedule their deliveries and appointments.
Integrate interactive menus to route customers to the resources they need, be it tutorials, articles, or a customer support agent.
Collect customer feedback with customizable and easy-to-setup two-way communication flows
Increase productivity by building custom workflows easily or choosing from prebuilt templates
Boost efficiency with a consolidated interface of multi-channel conversations
Enjoy the flexibility of iterating complex workflows and custom codes effortlessly
Integrate easily with your existing CRM and marketing tools to power context-based omnichannel communications
A multi-channel communication platform designed for businesses who want to work smart, not hard
Help your team deliver more effective customer support with insight into past interaction data.
While other customer portal solutions are low-code, 8x8 Connect is no-code.
Collaborate better with a single consolidated platform that helps you manage all customer conversations.
Unified data powers cross-channel analytics leading to improved strategies and business outcomes.
With our fully-supported SMS gateway you can send and receive messages in a matter of minutes.
Ensure privacy with Call Masking, or give your applications a voice with interactive app to app calls, text-to-speech (TTS) phone calls.
Reach wider audiences by sending richer messages and content to users of ALL major chat apps including WhatsApp Business, LINE, WeChat and Viber.
From consultations, to insurance claims to customer support, our Video Interaction API lets you be there, even when you can’t.
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.
