A visual, effortless way to build communication workflows
With the 8x8 Connect Automation Builder, create meaningful interactions across different communication channels without spending hours on coding.
You’re in good company
A no-code, drag and drop solution to automate workflows for complex business processeslink to this section
Build engaging experiences for any use case Create custom workflows in minutes, or choose from our pre-built templates
Always-on customer support
Set up automated responses for all incoming messages to acknowledge reception, answer common questions, or share a link for enquiries.
Reminders and notifications
Build workflows to send automated reminders and notifications, also allowing customers to confirm or reschedule their deliveries and appointments.
Self-service customer support
Integrate interactive menus to route customers to the resources they need, be it tutorials, articles, or a customer support agent.
Automated surveys
Collect customer feedback with customizable and easy-to-setup two-way communication flows
Orchestrate meaningful interactions in just a few clicks
Simplify workflows
Increase productivity by building custom workflows easily or choosing from prebuilt templates
Cross-channel orchestration
Boost efficiency with a consolidated interface of multi-channel conversations
Easily customizable
Enjoy the flexibility of iterating complex workflows and custom codes effortlessly
Seamless integrations
Integrate easily with your existing CRM and marketing tools to power context-based omnichannel communications
Why 8x8 Connect
A multi-channel communication platform designed for businesses who want to work smart, not hard
Conversations powered by context
Help your team deliver more effective customer support with insight into past interaction data.
No developers necessary
While other customer portal solutions are low-code, 8x8 Connect is no-code.
Close internal gaps
Collaborate better with a single consolidated platform that helps you manage all customer conversations.
Better data, better insights
Unified data powers cross-channel analytics leading to improved strategies and business outcomes.
Explore other Communication APIs
SMS
With our fully-supported SMS gateway you can send and receive messages in a matter of minutes.
Voice API/SDK
Ensure privacy with Call Masking, or give your applications a voice with interactive app to app calls, text-to-speech (TTS) phone calls.
Chat Apps
Reach wider audiences by sending richer messages and content to users of ALL major chat apps including WhatsApp Business, LINE, WeChat and Viber.
Video Interaction
From consultations, to insurance claims to customer support, our Video Interaction API lets you be there, even when you can’t.
Meetings as a Service
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.
