Lessons Learned at a Contact Center Quality Assurance Conference

nashville-220x175.png

by

A wonderful group of contact center quality assurance and training professionals converged on Nashville, Tennessee from September 17 to 19 for the 2019 QATC (Quality Assurance and Training Connection) Annual Conference and I was pleased to be in attendance. Aside from the live music, amazing barbecu [...]

Read more >

#NationalCoffeeDay: How One Company Creates Caffeine, Community and Competition

coffee-220x175.png

by

Hot or iced? Half & half or almond milk? Double shot or decaf? No matter how you take it, coffee is one beverage of which most of us can’t get enough. Sixty-three percent of U.S. adults drink coffee daily, according to recent data from the National Coffee Association, and gourmet coffee consumption [...]

Read more >

8 Tips for Hosting More Effective Meetings

meeting-220x175.png

by

According to Business Insider, 11 million meetings happen in the U.S. every day. The sad reality? One-third of those meetings are not productive. The cost to business is more than $37 billion each year. How can we fix this? Check out these quick tips to ensure your next meeting is as productive, e [...]

Read more >

Self-Care Isn't Selfish: How Any Small Business Owner Can Make Time for Wellness

wellness-220x175.png

by

According to the World Health Organization, more than 300 million people around the world suffer from depression, with many also suffering from symptoms of anxiety. Research shows that entrepreneurs and small business owners are particularly prone to depression. What does this mean for the business [...]

Read more >

Insights from Customer Contact Week Austin 2019

austin-220x175.png

by

It seems like every company nowadays is pontificating about the importance of customer experience (CX). But how well do we walk the talk? At Contact Center Week in Austin, I heard ESPN, Sleep Number, Comcast, Weight Watchers and others share what they are doing to make it real. At this conference, [...]

Read more >

5 Productivity Hacks to Help You Reclaim Your Calendar

recliam-calendar-thumbnail.jpg

by

Do you ever feel like you’re a slave to your calendar? Are you running from one meeting to the next with little time for productive work and no sense of accomplishment at the end of the day? If so, you’re not alone. According to Doodle's 2019 State of Meetings report, [...]

Read more >
Categories

Follow Us