Retailers Unify Their Experience with Unified Communications

Align your retail personalization strategy with unified communication tools.

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4 Cloud Migration Pitfalls (and How to Avoid Them)

In my almost 18 years at 8x8, we’ve helped thousands of companies move to the cloud, from fast-growing small businesses wanting to improve customer experience to Fortune 1000 multinational corporations looking to transform enterprise communications and collaboration across multiple offices and countries. Every organization has its own set of unique challenges and requirements, so I […]

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The 8x8 Experience Continues in Dallas & Miami

We are hitting the road (again!) to bring our VIP customer event, The 8x8 Experience, to Dallas, Texas on Tuesday, September 11 and Miami, Florida on Thursday, September 13. Why You Don’t Want to Miss the 8x8 Experience: Our agenda has been optimized to make sure you get the most out of the full-day event. […]

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3 Key Cost Saving Factors in Moving to the Cloud

“What are the drivers of real cost savings?” is one of the most frequent questions I get from companies evaluating the move from on-premise to cloud communications. It’s a fair question, as vendors often include intangible “soft costs”  into the equation to demonstrate value. The real motivation behind this type of question goes something like […]

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TechTarget: 8x8 X Series Combines UC and Contact Center

My first six months at 8x8 have been laser-focused on the launch of X Series, the industry’s first cloud solution to integrate voice, conferencing, collaboration and contact center on a single platform. Last week was particularly a special moment with the launch of our general availability of X Series in the U.S. and U.K. One […]

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Q&A with 8x8 Partner, Craig Weir from Ingram Micro Cloud

In today’s 8x8 community Q&A we chat with Craig Weir from Ingram Micro Cloud. He is the director of cloud portfolio responsible for all Saas cloud solutions. We last saw Craig ringing the opening bell at NYSE with our customers and 8x8 CEO Vik Verma (featured above in the top left corner) – quite the […]

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It’s True – Customers Want Your Associates to be Experts

This post is part of a series focused on the retail industry highlighting emerging trends affecting consumer and retailer behavior. We’ve all been there. You’re in a retail location — whether a restaurant, large store, or local shop. You browse their selection, navigate the layout and find an item to purchase. And just as you’re […]

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Blurring the Lines of Enterprise Communications

This is a guest blog post by Amy Lind, research manager at IDC. Customer engagement models and expectations are changing. As organizations increasingly compete on customer experience (CX) and engagement, senior managers are being tasked with transforming their company’s CX. Key to this transformation is the increased need to support interactions between customers and employees […]

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Transformation or Inertia? Retailers Parry Status Quo with Modern Communications

Inertia is a powerful force, and sometimes its a force for good. Tradition, trusted institutions, and predictability relies on a degree of inertia that allows them to weather everything from fads to market jitters. But the retail industry is no place for inertia, especially not now. In fact, even moving too slowly has been enough […]

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Q&A with John DeLozier at 8x8: Growing Up in the Channel

This blog post is part of a series focusing on employees making a difference in the 8x8 community.   This week we interview John DeLozier, VP Channel. He comes to us from Centurylink where he was VP of Strategic Alliances and Partnerships. RK: What is your role at 8x8 and what is your background? JD: My role […]

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