8 Virtual Interview Tips for Hiring Managers

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The importance and relevance of using video to connect people together have increased significantly over the last few months. In the case of recruiting, that couldn't be more true. At 8x8, we continue to hire and we're using our Video Meetings product to do it. And, while we've been using this met [...]

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Embracing the Permanent Trend of Working Remotely

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As the spread of COVID-19 continues, countries around the world are taking more stringent measures to limit exposure and drastically reduce the spread of the virus. With the World Health Organization recently declaring the virus a pandemic, more extreme shelter in place measures are being quickly im [...]

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8x8's Open Source Project jitsi.org Helps to Flatten the Curve

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Over 1 Million Monthly Active Users Leverage Video Meetings to Follow Social Distancing Guidance A year and a half ago, 8x8 acquired Jitsi.org, the fully encrypted, 100% open source video conferencing project that had been downloaded over a million times and built into banking, home security and e [...]

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3 Critical Actions to Becoming a Proactive Contact Center

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“There’s been a change of plans.” I’m not sure there’s ever been a more frequently used phrase in contact centers -- and it’s typically coupled with reasons like: Our new agents can’t begin interacting with customers because we’re waiting on IT to skill them in a premise-based contact center platfo [...]

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Creating A Policy Statement for Work at Home Agents

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Companies who have not yet launched work-from-home programs for their contact center agents may now have an urgency to do so quickly, in order to be prepared should the need arise. Uninterrupted contact center operation is essential to business continuity. Before you send agents home, however, it’ [...]

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Working Remote - Tips to Stay Productive When Working From Home

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Here’s how to stay productive when working from home When it comes to being productive in the office environment, there are many things competing for our attention: mobile devices, exploring social media, eating, or chatting with colleagues. In fact, these non-work related activities can consume ove [...]

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