How Social Communication Has Shifted Since the Telegraph

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How many of us actually spend time thinking about just how much we’ve all changed thanks to tech? We’re always using technology but seldom take a moment to reflect on the new patterns and behaviors we took on in response to technological improvements. In a recent interview with Dr. Claude Fische [...]

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How to Get Your Contact Center New Hire to Full Proficiency

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When I started out in a customer service call center nearly two decades ago we had this homegrown ticketing system that was completely archaic by today’s standards. But it had this feature where agents could be placed in “QA mode” so every response to a customer had to be approved by a supervisor b [...]

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3 Tips on Bringing the Outside World into the Classroom with Cloud Communications

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Field trips are clearly a great way to expose elementary students to the outside world. Although valuable, they are not so easy to make happen. Here’s a recent example. A fifth-grade teacher at a Title 1 school in northern California was arranging one of those hands-on learning experience field tr [...]

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I Practiced Gratitude for 21 Days. Here’s What Happened.

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How to Improve your Mood & Productivity with Gratitude Journaling I’ll admit it. I’m a bit of a skeptic. Sometimes (ok, a lot of the time), I catch myself finding the glass half empty instead of half full. So when I picked up Nataly Kogan’s book, Happier Now, my expectatio [...]

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New & Improved 8x8 Desktop and Mobile App Experience

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Our product teams are constantly working to bring new and improved features to provide our customers with a flexible and efficient collaboration experience. We are very excited to announce that with our latest release, we will be supporting the 8x8 mobile app on Chrome OS, giving you the flexibili [...]

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Nate’s Take from Frost and Sullivan Contact Center West

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This year's Frost and Sullivan event in Huntington Beach was outstanding on a variety of levels. Fantastic speakers, great programming, and multiple opportunities to dance to Michael Jackson’s “Thriller.” If I had to summarize my feelings from this show (and Customer Experience work in general) int [...]

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