Recently, we announced 8x8’s Q4 fiscal 2023 and year-end results. Across this period, our team has demonstrated a steadfast commitment to helping customers realize the potential of implementing a single platform for their unified communications and contact center needs—what we call 8x8 platform. We also introduced a new brand campaign to highlight our commitment, and our customers’ key commitment: Communications for the Customer Obsessed.

You can read more about our Q4 and year-end financial results here, but what I want to highlight with this post are some of the amazing customers who chose 8x8 in Q4 fiscal 2023. These customers understand that our unified 8x8 platform tech stack, across UCaaS, CCaaS, and CPaaS, puts us in the unique position to help them bring their organizations together internally. It also delivers innovative communications solutions to every customer-facing employee, while driving exceptional experiences for every customer.

Here are just a few customers who became part of the 8x8 family last quarter, and who were featured on our Q4 earnings call:

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Trajector

Trajector helps the underserved, at-risk, disabled, and veteran population receive the disability benefits they medically, legally, and ethically qualify for from both government and private entities.

Problem

Their previous programmable contact center was unreliable, suffering from outages and a lack of continuity.

Solution

After a successful proof of concept, Trajector selected 8x8 Platform with Contact Center and Voice for Microsoft Teams to support more than 700 contact center agents and 900 employees.

Why 8x8?

Trajector wanted an integrated CCaaS and UCaaS platform that enhanced employee efficiency and productivity, while enabling the organization to handle more customer interactions.

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Agilisys

Agilisys is one of the UK’s fastest growing and innovative cloud and digital transformation specialists, enabling both public and private sector organizations to adopt technologies, platforms and processes that promote new ways of working.

Problem

The organization’s on-premises legacy solution was inflexible, costly and limited in functionality, especially in the area of reporting and analytics.

Solution

Working with partner Insight Direct UK, Agilisys selected the 8x8 Platform to support more than 1000 employees, including 200 contact center agents.

Why 8x8?

Agilisys wanted to move to the cloud with an integrated CCaaS and UCaaS platform to support a hybrid workforce, while using quality monitoring, speech and text analytics to gain better business insights of the overall customer journey. They are now adding 8x8 Intelligent Customer Assistant to further enhance the customer experience through the use of conversational AI and self-service technologies.

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Mayden

Mayden provides iaptus, a SaaS patient management system for over 200 mental healthcare providers in the NHS, UK, and abroad supporting more than one million patients per year.

Problem

Mayden had been running video locally for some time but as they grew they struggled to scale the solution.

Solution

Already an 8x8 UCaaS customer, Maydem selected 8x8 CPaaS (Video and SMS) to allow healthcare clinicians to generate a video link from within a patient’s iaptus record. This is then shared with patients via text in an effortless workflow. At the time of the appointment, both patient and clinician can securely access the remote session.

Why 8x8?

Mayden selected 8x8 for its CPaaS needs based on the strength of the existing partnership, as well as its confidence in the ability to scale with 8x8’s solution.

These three customers are the definition of customer-obsessed and show just how powerful the 8x8 Platform is for breaking down communication barriers and providing superior customer experiences. Thank you for sharing your 8x8 journeys with us.

I also want to express my gratitude to our dedicated employees and partners, all of our valued customers, and our supportive shareholders for their ongoing commitment to 8x8. With your continued support and our strong financial position coming out of fiscal 2023, we are excited about the opportunities ahead as we work to transform the way businesses communicate into customer-obsessed communications.

Samuel Wilson

Interim CEO, 8x8