Is Your Communication Style Frustrating Your Colleagues?


With more ways to communicate with our teammates than ever before, you'd think that office communication is better now than it was several years ago, right? Unfortunately, an overwhelming majority of employees disagree. According to a Salesforce study, 86% of employees and executives cite a lack of collaboration or ineffective communication for workplace failures. From navigating which channel is best to use for which type of communication, to knowing when is the best time to respond, there's plenty of confusion. And when employees have a hard time getting the answers they need from a colleague or boss, or experience information overload, frustration is inevitable.

Do any of these scenarios sound familiar?

  • The coworker who absolutely refuses to respond to emails. They're either flat out ignoring you, they forgot their password, or they just don't have time to work their way down to "inbox zero."
  • The manager or teammate who texts you at 7:00 in the morning, sends you emails over the weekend, and floods your team messaging app at all hours of the day.
  • The coworker who's quick to respond to texts and emails but never actually answers all your questions.
  • The team member who's mysteriously never able to turn on their camera during a meeting. Are they having a bad hair day or are they secretly at the beach? 🤔
  • The colleague who never seems to notice when your team messaging app is set to "Do Not Disturb." Maybe they do notice, but they just don't care? It's hard to tell.
  • The supervisor who leaves cryptic voicemails on your phone. You're never quite sure why they called in the first place and you certainly don't know how best to respond.
  • The coworker who only responds with one word. You can ask an open-ended question and still get a "yes" or "no'" answer. What's up with that?
  • The over-eager "did you get the email?" team member who loves to send you multiple messages, across multiple channels before you ever even get a chance to reply to their first question.

Are you nodding your head "yes" or rolling your eyes by now? Finding yourself annoyed? Cringing to think that you may have been guilty of committing at least a few of these communication sins?

Take a deep breath. Help is on the way!

Download a free copy of our new eBook: "The Channel Choice Guide for Improving Team Communication." In the practical guide, writing expert and trainer Leslie O’Flahavan offers guidance for improving the effectiveness of workplace communication.

In the meantime, we'd love to hear from you! Which of these eight communicators bothers you the most? Tweet us: @8x8.

The 8 Frustrating Communicators We All Know


Erica Marois


A passionate connector of people, Erica is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling [...] Read More >

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