ICMI: Customer Service is Tough and Getting Tougher
If you think it’s getting harder to impress customers with your customer service efforts, you’re not imagining it. It really is getting harder. That’s the conclusion of this infographic by the International Customer Management Institute (ICMI), which shows that 73% of contact center leaders say they’ve seen a noticeable increase in the complexity of their customer-agent interactions. Plus, customers are getting more demanding.
So no, it’s not just you battling complexity. It’s almost everyone, as this infographic explains.