Gartner 2012 UCaaS Magic Quadrant Places 8x8 in “Leaders” Quadrant for Unified Communications
One of our industry’s most anticipated market research reports, the Gartner Magic Quadrant for Unified Communications as a Service, North America, has just been published and I am honored that 8x8 has been recognized in the “Leaders” Quadrant. While this is a significant achievement on its own, what is even more gratifying to me, and the 350 8x8 employees that work diligently to provide the industry’s most superior cloud-based unified communications services, is the far right placement on the Quadrant we also received for “completeness of vision.” This is a testament to the rock solid, innovative technologies our R & D team has focused on perfecting for many years.
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With 85 awarded patents and additional ones pending, our 100% internally developed platform is leading the way in the hosted, cloud communications industry and we are delighted to be helping more than 30,000 businesses operate more efficiently and productively using our integrated unified communications solutions. Our turnkey solutions enable our customers to replace CapEx with OpEx while lowering the overall total cost of ownership of business communications solutions. Our customers no longer have to guess at their near- or far-term capacity requirements, and can deploy new communication services with speed and agility. The information technology (IT) professionals that deploy our services can outsource their communications infrastructure and operations to 8x8, enabling them to shift their focus to more innovative, differentiated IT tasks while still looking like a champion with the innovative capabilities our communications services deliver. And, in the unlikely event of an emergency, our cloud-delivered services will be there to ensure business continuity and assist in disaster recovery or communications enablement with services that can be deployed in minutes.
One of my favorite customer testimonials of 2012 was penned on November 8 by Eric Gregware, who is a Director at Ipreo (an 8x8 Virtual Contact Center customer), in the unfortunate wake of Hurricane Sandy:
Approximately two thirds of our team is based on the East Coast of the U.S. between Washington D.C. and New York City. Overall, we support over 2,000 global clients spanning from major financial institutions to large cap public companies. During Hurricane Sandy, none of our team members were able to make it into their respective local offices. However, most did have power and internet at their homes. Our U.S. team members logged into 8x8 and had calls delivered to their mobile phones. They were backed up by our teams located in London, Seville, Hong Kong and Tokyo. All twelve of our global local customer service numbers were attended to and our Client support was 100% operational and available throughout the disaster. Our competitors could not say the same. A Client sent us a communication they received from one of our much larger competitors who stated they were best contacted by email. It was a huge win for our Customer Service team.
Stories like Eric’s are examples of the driving influence that fuels the 8x8 Team to take our services even further. You can expect continued innovation from 8x8 in 2013 and beyond as we roll out exciting new features and compelling enhancements to our unified communications, contact center, conferencing, video and mobile solutions. As always, please let us know if there are any special features or capabilities you would like us to consider adding by emailing us at [email protected].
Thank you for entrusting your communications to 8x8 and continually giving us the chance to earn your business. We have no higher priority than serving you. Best wishes for a wonderful Holiday season and a prosperous New Year.