Ciaran Doyle

Ciaran Doyle

Ciaran Doyle heads the Solution Marketing team at 8x8. Prior to his current role, Ciaran held Product Marketing roles at LivePerson, a cloud-based messaging platform, as well as BAE Systems and NICE Actimize, both enterprise risk and compliance solution providers. Ciaran holds an MBA from Fordham University, with a dual concentration in Marketing and Communications/ Media Management, and a BA in English from Fairfield University.

Articles by: Ciaran Doyle

Bridging the Communications Chasm between Employees and Customers

The dilemma of choice is a well-known concept in the psychology of consumer purchasing–namely, the more options you have, the more difficult it is to not only make, but also be satisfied with a decision. Businesses, however, hadn’t felt the same pain in their decision-making. The explosion of applications over the years—in everything from CRM […]

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Engineering An Exceptional Retail Customer & Employee Experience

With the holidays upon us, retailers are running at full speed to ramp up service levels while also keeping an eye out for 2018 and beyond. As we go into the new year, retail IT leaders should be taking a closer look at the vendors and services they employ in hopes of gaining greater productivity […]

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Enhancing the Retail Customer Experience with Cloud Communications

As your business interacts with consumers in an increasingly digital manner, your business strategy has most likely shifted to focus on new technologies and innovative marketing approaches. However, as you continue to push your business further into the digital age, it’s important that customer service does not get left in the stone age. Tackling customer […]

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