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Tac Berry

Tac Berry has a Masters Degree in Electrical Engineering from Ohio State University. He has been involved in technical marketing of UC and CC solutions for a while and there are times he would rather be playing golf. Read More>

Articles by: Tac Berry

Migrating A Contact Center to the Cloud

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Have you thought about migrating your contact center to the cloud but are unsure of the benefits? In this blog, we’ll outline the benefits and advantages of making a migration to the cloud and why it’s important for today’s contact center. If you were to look across the work that happens in most co [...]

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Credit Cards and the Call Center: What You Need to Know

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Remember the last time you were in a really fancy shop and the manager reminded you, ‘If you break it, you own it”? That’s not a bad metaphor for credit information from your customers--if you touch it, you may have to own it. As credit information is entered through your system, information is th [...]

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4 Crucial Tips for Working in a Call Center

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Call centers can be a somewhat stressful work environment and not always conducive to long career decisions. But if you’re a savvy call center leader, you know there is a secret to keeping a positive and productive outlook in contact centers. Every positive interaction that a potential buyer has w [...]

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Intelligent IVR in Call Centers: Why the Menu Has Changed

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We're all too familiar with Interactive Voice Response (IVR) systems. Who among us has not had to press one for sales or press two for service? Not too long ago this was the interactive step forward. The future of communications was no longer waiting for an attendant to answer, but selecting your [...]

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Handling Call Center Nightmares

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Working in call centers is stressful, for both agents and managers. Customers often call companies when they are upset and can take out that anger on agents. Managers have to juggle competing priorities as well as manage agents effectively. Using the right technology can help call center agents and [...]

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How Business Analytics Can Improve Customer Experience

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How Business Analytics Can Improve Customer Experience According to a recent survey conducted by 8x8 and Hanover Research, over 80% of CCaaS users are planning to increase their use of business analytics, customer data and communications analytics to improve customer experience. As companies increa [...]

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