Justin Robbins

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Justin Robbins is a customer service expert, professional speaker, and content strategist at 8x8. Over the course of his career, he’s coached and consulted with thousands of individuals around the globe on contact center and customer experience best practices.

Articles by: Justin Robbins

Customers Value Their Time, And So Should You



Every customer service nightmare begins with, “Can you hold, please?” What often follows next is a pinball effect of rerouting through different agents and repeated information requests. In the age where positive customer experiences are a crucial competitive differentiator, preventing these scenar [...]

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Stranger Things Are Happening at 8x8



Spoiler Alert: This post contains Stranger Things Season 3 spoilers. I’m admittedly late to the Stranger Things phenomenon. My wife and I only started watching it a few weeks ago but were quickly hooked and managed to binge our way through all three seasons. If you, like us, are up to speed on the [...]

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