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Erica Marois

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A passionate connector of people, Erica is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.

Articles by: Erica Marois

8 Things Bad First Dates & Bad Meetings Have in Common

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The awkward pauses. Yawns. Glances at the phone. Watching the clock, willing the minutes to tick by so you can leave. We've all been there, either during a nightmare of a first date or a bad meeting. (Or maybe both 😬) The sad reality is that too many work meetings feel a lot like b [...]

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