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Erica Marois

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A passionate connector of people, Erica is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.

Articles by: Erica Marois

Hootsuite vs. Buffer: Which is Best for Your Small Business?

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While social media is no longer the new kid on the block, many small-to-midsize (SMB) business owners still struggle to use their social presence to its full potential. From limited knowledge and expertise to a sheer lack of time, it’s easy to understand why SMBs struggle to foster the level of so [...]

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How to Host More Effective Sales Meetings with Video Calls

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Finding success as a sales professional requires a unique blend of skills and traits. From public speaking to analytical thinking, problem-solving, in-depth product knowledge, and persuasive abilities, it can often feel like a juggling act. The most successful salespeople know how to leverage tools, [...]

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Practical Tips for Advancing Your Career as a Remote Employee

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What keeps high-performing employees engaged at work and willing to stick around? You might think a supportive manager and competitive salary are the most important motivators, but according to research from TINYpulse, what employees want most is the opportunity for growth and advancement. Employees [...]

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New Year, New You? 8 Steps to Crush Your Goals in 2020

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“Making resolutions is a cleansing ritual of self-assessment and repentance that demands personal honesty and, ultimately, reinforces humility. Breaking them is part of the cycle.” — Eric Zorn Raise your hand if you’ve ever set a New Year’s Resolution. 🙋🏼‍♀️Now keep your hand up if you’ve ever su [...]

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Say Goodbye to the Five-Day Workweek?

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Have you ever wondered who decided a Monday-Friday work schedule was the best way to conduct business? While many attribute the five-day workweek to Henry Ford, the traditional work schedule was first officially born in the United States in 1908 at a Cotton Mill in New England. The idea was to mak [...]

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I Practiced Gratitude for 21 Days. Here’s What Happened.

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How to Improve your Mood & Productivity with Gratitude Journaling I’ll admit it. I’m a bit of a skeptic. Sometimes (ok, a lot of the time), I catch myself finding the glass half empty instead of half full. So when I picked up Nataly Kogan’s book, Happier Now, my expectatio [...]

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