Virtual Office Analytics: Supervisor
Are you staffing up at the right time? Do you have the right people in place? Virtual Office Analytics Supervisor helps you manage performance in real-time—to get the outcomes you want.
Actionable insights on your call queues and ring groups
Analytics Supervisor provides a real-time view of all call activity in any selected call queue or ring group in Virtual Office.
You can also view call-centre-like reporting on agent and queue performance in a single dashboard view, available on any device. Manage to customer Service Level Agreement requirements for help desk, sales teams, and other workgroups with high call volume.
Watch this quirky 88-second video for a fun and memorable demo!