Salesforce Integration with 8x8 Virtual Office
- Arm agents with the right information: Pop customer information directly to the agent’s Salesforce browser based on the caller’s phone number.
- Better data: Deliver critical information to people who need it with consolidated reporting and administrative information.
- Log calls: Details from each call are populated into Salesforce including missed calls allowing management to have clear view of caller activity.
- Console and non-Console: Whether you are using the Console capabilities or not, 8x8’s integration fits seamlessly into the Salesforce environment providing an intuitive interface that makes it easier for your employees to do their jobs.