Virtual Office Desktop App

Virtual Office is a suite of unified communications tools that contains all of the features and functionality you need to be productive at any time, from any place. Here you’ll learn the basics of the desktop app to get the most out of Virtual Office.

Download and Login

To get started, first download the Virtual Office Desktop App. Launch the application and enter your 8x8 login and password. Click login.

Don’t know your password or username? Click “help” located below the login button. Instructions will be sent to your email address.


To access the voicemail menu, dial 555 from your extension. Follow voice prompts to listen to your voicemail, reset your password, record your name, voicemail greetings and set-up other preferences.

To access the voicemail menu from another extension dial 500.

To access your voicemail from an outside line, dial your number and press # during the greeting.

Setting up your voicemail

Retrieving your voicemail

Call Features


Add a Call

Park a Call

Flip a Call


Click the gear icon in the bottom left corner of the main window to access your Settings menu. Here you can adjust your preferences for Audio & Video, My Profile, Contacts, Meetings, Messages, My Services, Call Forwarding and E911.

Import Contacts

You can add new contacts to your directory, or – if enabled by your administrator – you can import a contacts list from an existing Outlook, Office 365, Google, or Lync account.

Audio and Video

Before you get started using the Virtual Office Desktop App, you should make sure your computer is set-up correctly with a microphone, speakers and webcam, if you plan on using video.

From your Settings menu, select Audio & Video. Select your computer speakers and microphone, or your headset. Test to see that your settings are correct.

Audio Video settings for Windows

Audio Video Settings for Mac

Call Forwarding

Virtual Office gives you powerful tools to block calls, set time-of-day filters, and create “find me–follow me” rules so that important callers are always able to reach you.

To access Call Forwarding, select Settings > Call Forwarding > Add New Rule

Instant Messaging




Help and Documentation

Need more help using Virtual Office? You can easily access our online Help Section from within your desktop app or mobile app.

From your desktop app, select Help from the Menu bar to access FAQs, the User Guide, and to report bugs.

On your mobile app, access Help from the More menu.