First things first: Learn to log in. Then, browse the sections below to get to know the Virtual Contact Center interface.
Logging in is easy! Follow the steps below.
Single Sign On
If your company uses Single Sign On (SSO), you can log in from your application panel.
Reset Your Password
If permitted, you can reset your password from the link on your sign-in page. You’ll receive an email with instructions to change your password.
This is where you’ll handle customer transactions, view queue activity, and manage cases.
Agent Console has three sections: The Navigation Menu, Control Panel, and Display Panel. What you see here will depend on your company’s custom configuration and the permissions you have.