Streamline and optimize your implementation with 8x8 Professional Services

professional-services.png

Streamline and optimize your implementation with 8x8 Professional Services

professional-services.png

Streamline and optimize your implementation with 8x8 Professional Services

professional-services.png

Streamline and optimize your implementation with 8x8 Professional Services

professional-services.png

Hundreds of the world's leading enterprise and public sector organizations rely on 8x8 Professional Services to help deliver their solutions.

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Choose the deployment service designed to meet your needs

Choose the deployment service designed to meet your needs

Choose the deployment service designed to meet your needs

Choose the deployment service designed to meet your needs


Plan Options for 8x8 Professional Services


Self-Guided

8x8 provides limited assistance and thorough documentation for customers who have the technical expertise in-house to be self-sufficient.

Enhanced Implementation

An 8x8 implementation coordinator works with you on system configuration, network assessment, performance testing and provides go-live support.

We provide complete deployment assistance to get your communications solution up and running quickly with the help of a dedicated Solution Delivery Advisor.

Premier Implementation

8x8 implementation team manages your implementation whether it is regional or global, single business unit or multiple business units.

A dedicated project manager guides you through network testing, requirements gathering, solution design, device configuration, test planning.

Custom implementation and Professional Services provide a world-class experience that is tailored to your specific requirements.

Deployment Lifecycle

Here’s what an average deployment with Premier Implementation looks like. Click on each phase to learn more.

PHASE 1

Soft Launch

8x8 launch in a small target group before going company wide with your deployment.

PHASE 2

Solution Design

At 8x8, we offer top-notch prescriptive consulting for a data-driven bespoke deployment solution aligned to your organization’s unique needs.

PHASE 3

System Configuration

The system is put into place for the launch, including implementing and configuring system objects, installing any hardware (including desk phones,) and finalizing things like call-flow audio recordings.

PHASE 4

Training, Testing, and Sign-off.

Offered both as a remote or onsite bespoke event and as a subscription that provides continued education, reinforces best practices, refreshes existing skills, and allows you to mitigate risks of resource turnover. 8x8 offers four different training paths to accommodate preferences, ranging from free spot-learning through lab-intensive hands-on deep dives

PHASE 5

Go Live

8x8 goes live within your organization. Our team is by your side to ensure a seamless transition.

PHASE 6

Deployment Support

After 8x8 goes live, our team is on call for up to five days to help manage any requests, answer questions, and support team members.

PHASE 7

Ongoing Support

Once everything is fully integrated, your organization will transition to ongoing 8x8 Support for any questions, inquiries, etc.

PHASE 1

Soft Launch

PHASE 2

Solution Design

PHASE 3

System Configuration

PHASE 4

Training, Testing, and Sign-off.

PHASE 5

Go Live

PHASE 6

Deployment Support

PHASE 7

Ongoing Support

Additional Professional Services Offerings:

Training

8x8 Training is offered both as a remote or onsite bespoke event and as a subscription that provides continued education, reinforces best practices, refreshes existing skills, and allows you to mitigate risks of resource turnover. 8x8 offers four different training paths to accommodate preferences, ranging from free spot-learning through lab-intensive hands-on deep dives.

Service Management

Optimization

Advanced Integration and Customizations

On-site Design Sessions

Expert Services

8x8 Training is offered both as a remote or onsite bespoke event and as a subscription that provides continued education, reinforces best practices, refreshes existing skills, and allows you to mitigate risks of resource turnover. 8x8 offers four different training paths to accommodate preferences, ranging from free spot-learning through lab-intensive hands-on deep dives.

Trusted and recognized

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Gold Stevie® Award in Technology Team of the Year

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Bronze Stevie® Award in Customer Service Team of the Year

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Gold Stevie® Award in Technology Team of the Year

award_badges_for_professional_services.png

Bronze Stevie® Award in Customer Service Team of the Year

image_111_(1).png

Gold Stevie® Award in Technology Team of the Year

award_badges_for_professional_services.png

Bronze Stevie® Award in Customer Service Team of the Year

image_111_(1).png

Gold Stevie® Award in Technology Team of the Year

award_badges_for_professional_services.png

Bronze Stevie® Award in Customer Service Team of the Year

Resources

8x8 UNIVERSITY
8x8 University - Mike
EMPLOYEE EXPERIENCE
Meet 8x8 Professional Services Project Manager: Byron Evans
CUSTOMER EXPERIENCE
8x8 Prescriptive Consulting: A Personalized Solution Journey
CUSTOMER EXPERIENCE
8x8 University Training: Focused on Customer Success