A seamless, context-rich customer experience across all channels.
How do you replicate the person-to-person feel of an in-store visit across all your contact environments, from Call Centres to online?
Reliable and clear communications have never been more critical than in today’s retail environment. With so much choice, customers can afford to be selective about the brands they engage. Retailers continue to escalate competition based on experience. Those retailers incorporating communications as a key component of delivering that brand experience are seeing outsized returns.
This overview describes how the 8x8 Retail Solution can help retailers accelerate profitable revenue by:
- Lowering costs while improving service
- Delivering a targeted customer experience
- Automating processes and identifying actionable business insights using advanced analytics
Move at the speed of employee and customer expectations. Download the Retail Solution Overview today!