Welcome to the new retail experience
How UK retailers use smarter communications to lower costs, open new revenue streams and bring customers closer.
Meet customers on their terms in tomorrow’s retail landscape.
In 2019, retail customers will continue to be the driving force behind the UK economy.
As consumer expectations become more complex and intense, more retailers are turning to cloud technology and a single, multi-channel system of engagement.
The result? Happier customers, motivated employees, lower costs and increased productivity – as well as an integrated way of harnessing data for a more joined up contact experience.
- The big trends: the scale of the growth opportunity, and how to claim your share
- Success stories: how McDonalds, GameStop and Empire Cinemas each drove their own cloud-powered CX revolution.
- Best practice bible: how to start your transformation journey while improving customer engagement from the outset.
For all this and more, download the 8x8 Retail Magazine