Cloud contact centres bring small and medium businesses (SMBs) the same powerful customer service capabilities previously available only to large corporations. With cloud-based contact centres there’s no investment in infrastructure and maintenance. And operations are handled by the service provider, so you can go live in days, rather than months. But how do you know what to look for when evaluating solutions?
Read this buyer’s guide to learn:
- The advantages of cloud contact centres
- Nine key features to look for in any solution
- Why SMBs turn to 8x8 for secure cloud communications and contact centre solutions