With more channels than ever at our fingertips, from the phone, to social media, email or webchat, it has never been easier to get in touch with a business.
But this plethora of communications channels also means raised expectations. Today more than ever, customers expect to be able to reach a company quickly.
Our Need for Speed research reveals;
- How slow customer service is impacting businesses’ bottom lines
- The industries customers are most likely to lose patience with
- Which communications channels customers expect the fastest response from
- How technology can supercharge your customer service team
Download the free white paper to find out more.