Boost Customer Service—and Service Efficiency
Your customer service centre is the face of your business. When a customer reaches out, you have an opportunity to delight—or to dismay.
This white paper explains how small and medium businesses can use a cloud-based contact centre with advanced features like skills-based routing, IVR, CRM integration, and real-time analytics to grow customer engagement while increasing service efficiency.
Read it to learn how 8x8 ContactNow—a cloud-based contact centre solution for smaller businesses and teams—helps you:
- Increase customer satisfaction
- Enhance agent productivity
- Give agents customer context with each call
- Avoid upfront costs with pay-as-you-go pricing and easy setup
Get started today. Download this free white paper!