Frost & Sullivan 2018 Best Practices Research

8x8 Wins the Frost & Sullivan 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award

Resources > White Papers > Frost and Sullivan 2018 North American UCaaS and CCaaS Innovation and Leadership Award

To be at the forefront of customer service, you need to eliminate barriers. The answer? An integrated UCaaS and CCaaS strategy.

Leading providers are enabling superior customer support by integrating communications capabilities across their enterprise communications and contact centre environments. An innovation leader eases the path to implementing more sophisticated capabilities through integrated contact centre and communications solution licensing, integrating traditionally siloed technology platforms and providing a single source for development, service delivery and support.

8x8 has earned Frost & Sullivan’s 2018 Competitive Strategy Innovation and Leadership Award. Research showed that X Series excelled in the following categories:

  • Strong overall performance
  • Breadth of product offering
  • Ease of implementation

Get your copy of the research paper today to learn more about X Series and the significance of a competitive, integrated UCaaS and CCaaS strategy.