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The contact centre plays a critical role in the success of your customer experience. Working from home is rapidly on the rise worldwide. When sending contact centre agents to work from home, there are some unique challenges to consider. The good news is that with the right tools, technology, planning, and preparation, these challenges are surmountable.
With this Contact Centre Work-From-Home Resilience Checklist at hand, you’re ready. Download this list and make sure you don’t miss a step.