In a series of recent studies, Opus Research administered a global survey asking 500 key decision makers in contact centre operations and customer experience to share their attitudes, intents and activities surrounding speech analytics.
Read this insightful summary of their research, Beyond the Contact Center - Unlocking Business Insights with Speech Analytics, to learn how companies are analysing customer conversations to:
- Make informed decisions
- Unearth root cause of issues
- Glean valuable insights throughout the business
You’ll learn how Speech Analytics brings the previously impossible objective of garnering insights and recommendations from all customer interactions into the realm of the possible.
Download this paper to learn more.