The New Business Drivers Behind Unified Communications Systems
Cloud-based Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) have made legacy phone and call centre systems obsolete. Their limitations could severely hamper retailers’ customer and employee experience.
Check out this new report from Retail TouchPoints to learn how 5 different retailers have seen top- and bottom-line payoffs from implementing an integrated communications solution, including:
- Better customer experience
- Improved call quality, increased reliability and lower costs
- Smarter use of employee and IT resources
- Greater flexibility and scalability