Improve your CX by using your contact centre wisely
As customer loyalty is tested by limitless options, the need to understand and manage the customer journey has become essential to competitive differentiation. And far from being the domain of only large corporations – organisations of all sizes must now seek to gain insight into how customer experience is executed and ways to improve.
Join contact centre veterans Alton Harewood, Contact Centre Consultant, and Kara Allen, Global Workforce Management and Optimisation, to hear how the fundamental building blocks of CX strategy are being used today, as well as which technology enablers provide the insight and oversight needed to adjust and administer the modern customer engagement team.
- Alton Harewood, Contact Centre Consultant – 8x8
- Kara Allen, Global Workforce Management and Optimisation – 8x8