Shoppers are tech savvy and they expect their retail experience to evolve with their demands.

Check out the 8x8/Censuswide survey findings on why six out of ten consumers have stopped shopping with a retailer because of poor customer service.  Or view it as a full-size PDF.

8x8-Infographic-why-retailers-should-bring-in-new-tech-to-improve-customer-service-628x2861