Contact centre agents are the face of the company when customers need help. What are the roadblocks they face?
Aberdeen Research shows that lack of effective technologies is the number one reason why agents struggle when helping customers. Savvy contact centres address this challenge by making it easier for agents to communicate and collaborate by using unified communications capabilities. By doing so, they improve agent productivity, decrease service costs and create happy customers. Are your agents empowered to achieve similar results?
Check out the infographic below to see how 8x8 can help, or click here to view it as a full-size PDF.