AssuredPartners London have trusted 8x8 as their communications provider for the past 8 years.
AssuredPartners London is an insurance broker specialising in professional liability for a variety of sectors, including asset management, legal, architects and engineers, medical and cyber liability. To maintain the high level of service its clients expect, the company needs a robust communications system in place that guarantees quality and reliability. That’s why AssuredPartners London has trusted 8x8 to run its communications for the past eight years, with its cloud based Virtual Office system.
Outstanding call quality and reliability
Top of AssuredPartners’ London list of requirements is a communications system that delivers consistently high call quality and one that is reliable as well as future proof – 8x8 Virtual Office delivers all three. The company rarely experiences call dropouts and the system offers 99.997% uptime – equating to less than 24 minutes of downtime per year.
Seamless remote working
Key to AssuredPartners London success is how quickly it can respond and service its customers. Because 8x8’s Virtual Office is in the cloud, the 33-strong workforce is able to work remotely from any location with an internet connection. With the 8x8 app employees can quickly and easily answer calls on any device, as well as transfer them across devices during a call – desktop, smartphone or tablet – which is vital to the day to day running of the business. With many brokers out of the office for large portions of the day, either visiting clients or on business trips, being able to communicate from any location without having to manually set up call forwarding keeps the business running smoothly.
Unparalleled customer service
8x8 is constantly developing new features and technology and AssuredPartners London has benefitted from upgrades to the system without any disruption. The latest switchover was completed in a day, with the only downtime experienced when the existing handset was unplugged and the new one was installed – a matter of seconds!
The 8x8 team were on hand to support the upgrade at every stage, with skilled engineers completing the installation promptly.
Virtual Office also offers considerable savings on call costs compared to an on premise solution – a key consideration when choosing to work with 8x8.
There are so many new and existing comms and collaboration features to Virtual Office that AssuredPartners London will continue train and upskill the entire organisation. It will also look to introduce additional features into the business such as video conferencing, call recordin, reporting and instant messaging.
Sean Gough, COO at AssuredPartners London said “8x8 was the obvious choice when we decided to transition to a cloud-based system because of their reputation for a high quality and reliable product. Their continued support over the years means we’ve never doubted this decision. Their commitment to customer service and support has always been second to none. This was especially clear when we upgraded to the latest system, which was seamless. Our clients expect the very best service from us and I know with 8x8 that we’ll be able to continue to deliver this.”