Decision-Making Acceleration

8x8 analytics enables 20/20 vision into your company’s communications. Because immediate visibility is key to accelerating the decisions that improve your customer experiences and your business.

Featured case studies

Barge, Waggoner, Sumner, and Cannon, Inc.
Bizmatics, Inc.
RPM Performance Coatings Group, Inc.
MOBI
Intralinks, Inc

Features to accelerate decision-making

Tools to meet your modern business demands

Monitor contact center activities in real time

Get immediate insight with Digital Wallboards. See the data required to provide the best customer experience and ensure SLAs are met. Supervisors stay engaged without being tied to their desks with Wallboards, tablets or mobile phones.

Monitor contact center activities in real time

Get immediate insight with Digital Wallboards. See the data required to provide the best customer experience and ensure SLAs are met. Supervisors stay engaged without being tied to their desks with Wallboards, tablets or mobile phones.

Increase growth through feedback

Translate customer input into actionable intelligence. You can offer every customer the option to provide direct feedback. Then, analyze post-call feedback to identify common threads and unearth opportunities to boost customer satisfaction.

Increase growth through feedback

Translate customer input into actionable intelligence. You can offer every customer the option to provide direct feedback. Then, analyze post-call feedback to identify common threads and unearth opportunities to boost customer satisfaction.

Improve effectiveness of self-service

Take a closer look at your dominant IVR paths and determine whether menu choices are effective. Assess usability of IVR scripts to learn where callers are dropping and where you can improve the IVR flow.

Improve effectiveness of self-service

Take a closer look at your dominant IVR paths and determine whether menu choices are effective. Assess usability of IVR scripts to learn where callers are dropping and where you can improve the IVR flow.

Analyze your customer experience

Drill down to a graphical representation of the full customer journey to fully understand what your customers are experiencing. Then, you can easily find trouble spots and learn when and why any problems are happening.

Analyze your customer experience

Drill down to a graphical representation of the full customer journey to fully understand what your customers are experiencing. Then, you can easily find trouble spots and learn when and why any problems are happening.

The 8x8 solutions enable us to bring everything together into a single dashboard, connecting the dots between all the disparate pieces of information that we have in constant motion.
The 8x8 solutions enable us to bring everything together into a single dashboard, connecting the dots between all the disparate pieces of information that we have in constant motion.

Products to meet your unique business needs

Purchase an 8x8 X Series annual plan and save up to 25% on the industry’s most powerful unified communications platform.

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