Features to accelerate decision-making
Tools to meet your modern business demands
Monitor contact center activities in real time
Get immediate insight with Digital Wallboards. See the data required to provide the best customer experience and ensure SLAs are met. Supervisors stay engaged without being tied to their desks with Wallboards, tablets or mobile phones.
Monitor contact center activities in real time
Get immediate insight with Digital Wallboards. See the data required to provide the best customer experience and ensure SLAs are met. Supervisors stay engaged without being tied to their desks with Wallboards, tablets or mobile phones.
Increase growth through feedback
Translate customer input into actionable intelligence. You can offer every customer the option to provide direct feedback. Then, analyze post-call feedback to identify common threads and unearth opportunities to boost customer satisfaction.
Increase growth through feedback
Translate customer input into actionable intelligence. You can offer every customer the option to provide direct feedback. Then, analyze post-call feedback to identify common threads and unearth opportunities to boost customer satisfaction.
Improve effectiveness of self-service
Take a closer look at your dominant IVR paths and determine whether menu choices are effective. Assess usability of IVR scripts to learn where callers are dropping and where you can improve the IVR flow.
Improve effectiveness of self-service
Take a closer look at your dominant IVR paths and determine whether menu choices are effective. Assess usability of IVR scripts to learn where callers are dropping and where you can improve the IVR flow.
Analyze your customer experience
Drill down to a graphical representation of the full customer journey to fully understand what your customers are experiencing. Then, you can easily find trouble spots and learn when and why any problems are happening.
Analyze your customer experience
Drill down to a graphical representation of the full customer journey to fully understand what your customers are experiencing. Then, you can easily find trouble spots and learn when and why any problems are happening.
Explore more 8x8 resources
8x8 Intelligent IVR
8x8 Speech Analytics
8x8 Contact Center Agent Desktop and Reporting
The 8x8 solutions enable us to bring everything together into a single dashboard, connecting the dots between all the disparate pieces of information that we have in constant motion.
The 8x8 solutions enable us to bring everything together into a single dashboard, connecting the dots between all the disparate pieces of information that we have in constant motion.
Products to meet your unique business needs
All-in-one voice, video & chat
Analytics for administrators and supervisors
Auto dialing, quality management and analytics
- Unlimited voice calling to 14 countries
- Video & audio conferencing + chat
- Small business & enterprise integrations
- Unlimited voice calling to 47 countries
- Call quality reporting & supervisor analytics
- Barge, monitor, whisper
- Skills-based routing, IVR, call recording, CRM
- Quality Management, Speech Analytics
- Predictive and Preview Dialer