As we’ve mentioned before, a virtual phone number works independently of hardware (like a fixed telephone line or SIM card). This is largely thanks to VoIP (Voice over Internet Protocol) technology, which makes it possible for us to transmit voice signals over an internet connection with little to no need for traditional hardware.
These days, most of us are already using VoIP. Any application that lets you make phone calls or send SMS text messages using Wi-Fi, data, or broadband internet connection is supported by Voice over IP. That part is easy enough to understand.
But what does it actually mean when we say that VoIP lets you make calls over the web.
It’s super clever stuff.
When you make a call using this technology, your voice signals are digitized and condensed into data packets. These packets are transmitted over the online network to the recipient device, where it’ll be decoded so your recipient can hear your voice in real-time.
Modern VoIP codecs have become so sophisticated that they can now provide amazing call quality using very little data. And it’s through developments like this in telephony that virtual phone numbers became prevalent.
Benefits of VoIP
Many businesses find that VoIP—and by extension the virtual numbers—provide them with tons of additional benefits they don’t get with legacy systems. VoIP is affordable, flexible, and scalable in a way that regular phone lines simply can’t be. Let’s take a look at some of the top benefits below.
It can be used on multiple devices
VoIP can be used across as many devices as you like. You’ll be able to access your virtual phone number from your mobile phone, laptop, and desktop computer. That means you’ll never have to be desk-bound again.
Simply take calls wherever you are. There’s no need to have a separate personal and business cellphone anymore. You’ll be able to access your business number and your personal number on your personal phone without compromising your privacy or professionalism. This is because you’ll have a designated business ID for taking business calls.
Another big benefit is the cost. Switching to virtual calling can save businesses a lot of money in the long run. This is because your service provider is responsible for managing and maintaining your system. All you have to do is pay a set monthly fee.
For businesses, that means no more implementation, hardware, and maintenance costs. Plus, with the flexibility to allow employees to work from anywhere, many organizations can also save on rent by downsizing their physical office spaces, and save on technology costs by encouraging employees to use their preferred devices.
Access global talent
With employees able to work from anywhere, VoIP allows businesses to harness the best talent from all over the world.
By making long-distance working options affordable, efficient, and effective, you’ll no longer be limited to hiring people from your local area. Instead, you can source the most talented and skilled employees who can work from their own location. Even better, VoIP vendors like 8x8 allow you to continue using your favorite business communications tools thanks to robust integrations with other platforms like Microsoft Teams.
Using a VoIP-based phone system with a virtual phone number makes it much easier to measure performance—especially in a sales or marketing setting. Many service providers include great metrics and performance management features, which will allow you to monitor everything from call capacity to lead generation. This gives you the ability to do things like running targeted market tests to assess your marketing campaigns.
As one of the best business communications solutions providers in the industry, 8x8 comes with comprehensive quality management features that help companies expedite knowledge sharing and achieve better outcomes. A simple search function allows agents to find critical data in a click, and quality management features like call recording help managers monitor performance and train teams.