VoIP Lines

VoIP phone lines work differently from landlines, making it easier for your business to access the phone features you need. In this article, you can learn more about how VoIP lines work.

What are VoIP Lines?

VoIP lines allow VoIP phone service to travel between the caller and the call recipient. VoIP (Voice over Internet Protocol) relies on the Internet to transmit phone communications instead of legacy phone networks. Generally, SIP trunking (Session Initiation Protocol trunking) is used to connect Internet phones to the traditional phone service networks.

Thanks to VoIP phone service, businesses and individuals can communicate more affordable and with access to better features and functionality than in the past. Now, VoIP provides excellent, accessible phone service to both SMBs (small-to-medium sized businesses) and large enterprises. Features such as conference calling, call forwarding, analytics, and other helpful enterprise-level features are now available to businesses of every size and industry.

How Do VoIP Lines Work?

VoIP lines use SIP trunking to connect sever-transmitted data directly into the public phone lines, translating the information packets into a language the landline phones are able to understand. VoIP phones can also handle calls between two or more VoIP subscribers or with cell phones, softphones, and other telephony technologies. Information packets are reassembled into audio on arrival. This information travels in a similar fashion to other types of information transmitted via the Internet.

Rather than requiring subscribers to install several lines in order to use more than one phone number, VoIP phone service enables businesses and individuals to have multiple virtual phone lines through a single connection. This makes it easy for an organization to get a separate phone line and number or extension for each person in the office. It's also great for providing every department with its own dedicated phone line.

How is VoIP Lines Different from Landlines?

Landline phones are different from VoIP connections in several significant respects. Here are a few of the major differences:

  • Networks: Landlines use legacy copper wire networks installed worldwide for telephony purposes starting over a hundred years ago and regularly upgraded and replaced. VoIP uses broadband, fiber, and other fast Internet connections to transfer audio in discrete packets of data that are restored to audio on the other side.
  • Features: VoIP allows for more advanced phone features than landlines do. Landline features such as three-way calling and conference calls are often much more expensive and inaccessible than their VoIP equivalents that are available through VoIP vendors.
  • Cost: Because landline networks often cost much more to maintain and must be repaired regularly as well as physically-installed in buildings, they are usually much more expensive than VoIP. VoIP vendors save by not having to maintain legacy wiring and telephony systems, so they are able to pass on the savings to their subscribers.

Thanks to the fully-featured phone plans available with VoIP, businesses can get better phone systems and create their own call centers in-house at a lower cost than was possible in the past.

Using VoIP in Business

VoIP has a wide range of applications in business. For just about every industry, a communications technology that offers scalable features can allow organizations to stay in touch with their customers, suppliers, employees, and the public. Building your own call center, too, is a possibility even for small businesses.

Here are a few of the business-friendly features you can access with VoIP:

  • Call recording
  • Analytics and data collection
  • Call monitoring
  • Barge-in/listen-in
  • Find me/follow me
  • Ring groups
  • Remote-access voicemail
  • UCaaS (Unified Communications as a Service)
  • CCaaS (Contact Center as a Service)
  • Virtual extensions
  • Choose your own area codes
  • International calling

Many other features are available, too, depending on the plan and the vendor you choose for VoIP service.

Getting Started with VoIP

VoIP phone lines are different from traditional landlines. VoIP has many advantages over legacy phone service, because VoIP works differently. Using the Internet, VoIP phone service enables businesses to access high-uptime, quality voice communications. A rich variety of features are available, too.

When it comes to VoIP, 8x8 provides a reliable and compliant cloud solution at a demanding level rarely seen by other cloud providers. Don't take your chances with a subpar cloud-based telecom system. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.

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