Compare VoIP Phones Providers

Switching phone systems can seem like a daunting task but it doesn’t have to be. Ditching the traditional leased copper lines from your local phone company and switching to VoIP (Voice over Internet Protocol) for your business phones can lead to significant savings.

Adding VoIP phone and choosing the right provider can make for an easier transition than you think. With a cloud-based solution, there is little cost in making the switch and the savings happen almost immediately.

VoIP Providers Comparison

There are several things you need to take into consideration as you compare VoIP providers. Before you start comparing providers, you should take the time to establish what goals you are trying to meet with a new phone system. Analyzing how your business operates and is likely to change over time will help you decide which features and options are important to your business.

Business Growth

As your business grows, your phone system has to be able to expand and accommodate more employees and customers. You want a VoIP provider that can scale quickly as your business grows.

Current Frustrations

Talk to your employees and make a list of the limitations and frustrations with the current phone system you are using. This will help you to probe whether a new VoIP provider will be able to alleviate the problem.

Calling Features

You will also want to create a list of the calling features you need and want in a phone system to compare vendors.

Available VoIP Features for Business Phone Services:

  • Unlimited long distance calling
  • Mobile apps
  • Team messaging
  • Call Recording
  • Automatic call routing
  • IVR (Interactive Voice Response)
  • Auto attendant
  • Personal call analytics

Integration Features

You will want to make sure that your VoIP service provider can integrate with your internal systems, including popular CRM (Customer Relationship Management) software such as Microsoft Dynamics, NetSuite, ZenDesk, and SFDC.

Your IT Staff (Or Lack Thereof)

Just because you are switching to a digital phone system does not mean you need a dedicated IT staff. Look for a managed VoIP system that can be managed in the cloud remotely.

Installation and Management

You will also need to decide how much you want to be involved in the installation and management of the system. This includes training and tech support.

Business Footprint

Regardless of your current business operations, your VoIP comparison should include an analysis of your future needs. You want a VoIP system that can handle your business demands across locations. This allows for one system to handle calls for in-house, travelling, remote, and at-home workers.

You also want VoIP client software to allow for desktop calling and mobile apps for Android and iPhone to equip smartphones and mobile devices. Also, look for a virtual contact center solution that allows call forwarding and automatic routing to appropriate personnel to help with efficient first contact resolution.

Compliance

Some industries need to meet specific compliance regulations. For example, in the healthcare industry, there are HIPAA (Health Insurance Portability and Accountability Act) rules that cover the privacy and security of medical information. Your phone system must be HIPAA-compliant. Depending on your industry, you will want to make sure your VoIP provider that is:

  • FISMA compliant (for doing business with the US government)
  • CPNI compliant (Customer Proprietary Network Information)
  • ISO 27001 and ISO 9001 certified (UK)
  • Privacy Shield certified (US and EU)
  • Cyber Essentials Plus certified (UK)
  • UK Government Authority to Operate certification

Comparing Costs Of VoIP Providers

When you are comparing costs for VoIP systems, make sure you are comparing apples-to-apples. You should be looking at the total cost of ownership (TOC) to find which is best for your business.

Initial set-up, installation, training, upgrade fees, maintenance, and service fees should be compared. A managed, hosted system requires a much lower start-up cost and no maintenance fees. There will be monthly services fees, but these are minimal compared to traditional phone services. An onsite PBX system will cost a lot more initially and require ongoing maintenance and management.

The Perfect VoIP Phone Provider

Finding the right VoIP phone provider can save you significant monthly costs while increasing your efficiency. That's why the implementation of VOIP systems for business is growing so quickly.

When it comes to VoIP, 8x8 provides a reliable and compliant cloud solution at a demanding level rarely seen by other cloud providers. Don't take your chances with a subpar cloud-based telecom system. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.

  • Request a
    Quote
    ×

    or call 1-866-835-2979