Maximizing the Non-Fixed VoIP Phone Services

To collaborate and communicate with your customers, one of the communication tools that you need is a business phone. Communicating through a phone bring a personal touch to communication.

Before the internet, to make a phone call, you needed to be connected to the telephone cable network and have phone switchboard. Making international calls were very expensive. If you wanted to reconfigure your phone system, you had to seek the services of an IT professional. If you were out in the field and you wanted to make a business call, you had to travel all the way to your office. With the poor quality of phone calls, having phone conversations was a total struggle. Then, with the internet, VoIP happened.

What is a VoIP?

VoIP is the short form for ‘Voice over the Internet Protocol’ services that make use of IP phones, softphones, or Analogue Terminal Adapters (ATAs) attached to a traditional telephone handset to make and receive phone calls over their internet networks.

To transfer voice communications over the Internet, the voice is first compressed into data packets. Then, the data packets are transmitted over data networks such as the internet, local area networks, and Ethernets. Upon arriving at the other end of the network, the data packets are again converted back into voice.

According to Ameri Research, the worldwide Voice over Internet Protocol market was estimated at $43.3 billion in 2016 and is predicted to develop at a forceful compound annual growth rate of 10.2% between 2017 and 2024, closing to global revenues of $93.9 billion by 2024.

What are the benefits of hosted VoIP Phone Service?

Unlike individuals, businesses need a lot from a phone service provider. They need services like presence detection, music on hold, hunt groups, Zendesk, Salesforce and Netsuite CRM integration, voicemails, extension dialling, auto attendant, among other services. Unfortunately, for most traditional telephone systems to offer these features, they require the installation of costly and massive equipment in your office. With VoIP phone services, such as 8x8 hosted VoIP service, that has hosted all of the necessary telecommunications equipment in their data centers, you can access all of the features using your VoIP phone system connected to a high-speed Internet without the bulky and costly equipment installations.

What are the Different Types of VoIP services?

There are two types of VoIP services: fixed and non-fixed VoIP services.

Fixed VoIP services associate a phone number with a physical location. Fixed VoIP calls are transmitted over cloud providers’ communication network and are confined within the borders of a country. Using fixed VoIP services eliminates the likelihood of fraudulent activities. The weakness of the fixed VoIP is that it can only be used using specific devices.

What is Non-fixed VoIP phone service?

On the other hand, non-fixed VoIP services do not associate callers with an address. If the callers want, they can register their phone number for a location that they don’t live in. These services can be accessed by anyone with access to the internet. The non-fixed VoIP calls can easily be made to individuals that are outside the country. Non-fixed VoIP service is a critical communication tool for businesses that have remote employees situated in various countries. Through the service, your customers can contact your business without incurring costly charges related to international calls. Examples of non-fixed VoIP providers include Google Voice, Skype and 8X8.

Advantages of non-fixed VoIP service

User mobility

With a non-fixed VoIP, you only need to remember your phone number. It does not require special devices; with the VoIP phone number, you can use multiple devices to communicate.

Lower cost and easier installation

Equipped with a computer keyboard, a headset, the VoIP phone number, and a non-fixed VoIP phone, commonly referred to as softphone --software or application installed on your computer or mobile phone—and strong internet, you can access non-fixed VoIP services. Most softphones are free to download.

Advanced call management features

Non-fixed VoIP phone service allows you to set up calls that are made to your number to ring on your desktop phone, computer and mobile device. You can then answer the call from any device.

What are the Challenges of Non-fixed VoIP?

Security threats: To get a non-fixed phone number, you only need to sign up for it for free via your email address. You can also configure your caller ID information the way you want. In addition, the service allows bulk VoIP calling. This makes these platforms vulnerable to hacking and spamming. Spammers can use a simple script with the ability to call upwards of 1,000 numbers per second. The non-fixed VoIP numbers are difficult to trace. This makes them preferred platforms for cyber-fraudsters, mostly operating from offshore locations, to do fraudulent transactions.

Should you then avoid the non-fixed VoIP phone services?

No, you should not. With cloud solutions providers such as 8x8, there is no cause for alarm. When it comes to VoIP, 8x8 provides a reliable and compliant cloud solution at a demanding level rarely seen by other cloud providers. Don't take your chances with a subpar cloud-based telecom system. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.

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