What are VoIP Desk Phones?

VoIP desk phones use the Internet to communicate between phone subscribers. Data is transmitted online and repackaged as discrete packets so the VoIP phone software and networks know how to send it. From there, VoIP desk phones can facilitate communication and make it easier for call center agents to use their phones.

Desk-style phones do often make it easier to communicate---having both the microphone and speakers in a single device, the user can pick up calls without having to fumble with their phones. In an office setting, this type of setup is great for users who aren't constantly picking up phone calls but still need convenient access to their phones.

In this article, you can read more about desk phones and how they work.

What are VoIP Desk Phones?

VoIP desk phones use VoIP clients and software to transmit audio messages between callers and recipients in order to facilitate communications. Thanks to VoIP desk phones, businesses can create their own call centers and provide everyone they have in their offices with access to phone numbers of their own. This enables them to have a business phone system complete with different extensions, department numbers, and private office phone numbers.

Typically, desk phones use SIP (Session Initiation Protocol) in order to send and receive messages between callers and recipients. SIP trunking allows phones to be connected directly to the public network, or PTSN (Public Switched Telephone Network) in order to make calls with non-VoIP phone numbers such as cell phones and landline phones.

In contrast with VoIP desk phones, other VoIP phones may work differently. For instance:

  • Soft phones: A soft phone is a software-based phone that enables phone calls while existing over the computer and the phone network. Using external equipment and hardware, users can connect the phone in ways that are easier to use for the caller and recipient.
  • Cell phones: A cell phone relies on cellular signals, allow it can also be connected over the Internet to a VoIP connection. This is one way to allow people to connect to the VoIP network while away from the office.
  • Analog phone: A traditional landline phone can be used as well, as long as it also has an ATA (analog telephone adapter).

Each type of phone may work differently and can connect to VoIP through a different means. As long as the VoIP subscriber has a VoIP client enabling them to connect directly to their VoIP account, they should be able to communicate via VoIP.

How Do VoIP Desk Phones Work?

VoIP desk phones typically follow this general process:

  • Initiating call: First, a phone user initiates the call. Data is transmitted over the Internet and the PTSN in order to communicate between the two phones and let the recipient know that a call request has been placed.
  • Server request: The server(s) governing the phone connection then connect the two phone subscribers so they can talk. Data is packaged and sent as discrete packets over the connection.
  • Connection: The call is connected and the two phone users can communicate back and forth. Depending on the types of devices and connections the two phone subscribers are using, the information may be packaged and translated differently. If the other phone user also has a VoIP phone, then the data may remain in SIP protocol. Otherwise, the data may be transferred through a PTSN gateway in order to put the information into a form that the public phone system would understand.
  • Conversation: Data is freely exchanged over the network to facilitate a conversation.

Of course, how data is transmitted and connected does depend on the phone types, software, and equipment used by both sides. Different types of phone service may work differently.

Getting Started with VoIP Accounts

By asking a vendor for a VoIP account, you can get started on bringing VoIP service into your organization. They can generally help you decide on the software and hardware you'll need to make phone calls and benefit the most from your VoIP connection. VoIP desk phones use the Internet to make phone calls and enable organizations to develop their own call centers or UCaaS.

When it comes to VoIP, 8x8 provides a reliable and compliant cloud solution at a demanding level rarely seen by other cloud providers. Don't take your chances with a subpar cloud-based telecom system. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.

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