Why Choose CDW VoIP For Your Business?
CDW is a provider of hardware, software and integrated IT solutions. They've been around since 1984 and are account manager to some of the largest companies in the US. Sales for the year ending on September 30, 2018, totaled close to $16 billion. CDW's integrated IT solutions include VoIP and unified communications. In this article, we go over how CDW VoIP helps companies that need a unified communications solution.
What Is CDW VoIP?
CDW is a one-stop shop for all things IT. Rather than one-off transactions, CDW builds relationships with its customers and gets to know their needs better than any other IT solutions provider. This allows CDW to provide the best solution for each client.
When companies ask CDW for an improved voice communications solution, the conversation starts by learning what needs the customer has. VoIP often ends up being part of a larger communications solution. Customers transitioning from a simple phone system or PBX are looking for the following:
One number to reach anyone no matter where they might be at any given time.
- Cost savings.
- Video conferencing.
As the conversation goes on, customers discover they actually want more features such as unified messaging and reporting. Let's look at the above list in more detail.
One number - Customers want a way to be reached whether they are in the office, on their mobile, or at a computer. VoIP allows this. Because VoIP is digital, it can integrate with other applications. It's now common to have a single phone number to reach someone no matter which device they may be on. For example, a call center rep is sitting in front of his computer and takes a call through their communications app. That call can be transferred to the rep's mobile phone then transitioned to a phone handset and put on speaker phone. All while on the same call.
- Cost savings. VoIP utilizes the Internet for phone calls. Not only that, faxes can be sent and received using VoIP. This greatly reduces or eliminates the need for telephone company services.
- Simplification. Companies coming from a PBX system know the headaches it can present. When something goes down or needs to be upgraded, the telephone company has to come out and do it. Need to add another phone? Call the telephone company. While the business might know how to add a telephone to their PBX, it is most often prohibited because of a contract in place with the phone company.
- Video Conferencing. While Skype, Google Hangouts and other video conferencing apps can get the job done, they don't provide a unified communications experience. You're still dealing with another app. Being free, their reliability can be questionable, and when something goes wrong, there's no one to call. VoIP integrates with video conferencing. Easily transition from a voice call to a video conferencing call. Unified communications software makes the entire experience seamless.
What Is Its Relation To 8x8 Software?
CDW and 8x8 have partnered to provide CDW customers with VoIP and unified communications solutions. Because of the strong relationships CDW has with its customers, it's able to have the needed, in-depth conversations that reveal exactly which communications solution will work best for its customers.
A communications cloud solutions provider is one of the criteria CDW has selected. Cloud solutions don't require any hardware to be installed on client sites. CDW wants its communications solution to be easy to implement and cost-effective. Removing hardware installations from the equation meets that criteria. 8x8's UC software solution is an all-inclusive flat fee. This meets CDW's cost savings criteria as well.
CDW works with many vendors. Through constant evaluation, 8x8 was chosen as its unified communications solution provider. 8x8 has proven itself through its technology solutions and impressive client roster. It's solutions work for small to medium-sized businesses up to enterprises.
CDW is well known for its hardware and software solutions. It has also built up its integrated IT solutions by working with innovative, well-known partners. One of those partners is 8x8. When CDW clients come to it for VoIP and cloud-based unified communications solutions, 8x8 is the provider CDW uses.
When it comes to VoIP, 8x8 provides a reliable and compliant cloud solution at a demanding level rarely seen by other cloud providers. Don't take your chances with a subpar cloud-based telecom system. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.