Choosing the Best VoIP Phone For Your Business

It is no secret that the telephone is one of the most powerful tools in your business. For your business to streamline productivity and open up more dynamic channels of digital communication, you have to move from the traditional hardwired phones to a VoIP service. Choosing the best VoIP phone for your business needs will have an incredible impact on your business.

What is VoIP?

Simply put, VoIP (Voice Over Internet Protocol) is phone service over the internet. It is the transfer of multimedia and voice signals over IP (Internet Protocol) networks.

VoIP is the future of business communications. More businesses are now adopting the use of VoIP communications because VoIP phone systems are:

  • Cost effective- businesses can easily save up to 75% in communication costs by using VoIP.
  • Convenient- with VoIP phones, you can pick your calls as long as you have an internet connection.
  • Flexible – they can still be used even if you still use conventional phones.
  • Multi-functional- the best VoIP service providers allow you file sharing, audio calls and video conferencing among others.

Choosing a cheap VoIP that addresses your business needs is not an easy task. Writing down all the features you would like is a great way to make your work easier. A good VoIP should have the following features:

  • Mobility
  • Call reports
  • Call log

Presence management such as; on the phone, in a meeting, out to lunch and not available

  • Instant messaging
  • Call recording
  • Ability to view the status and presence of other users from your mobile device and desktop
  • Ability to log in at different devices without being bound to a single phone.
  • Ability to connect to the VoIP system as a user using a mobile device with the ability to receive and make calls as if you were in the office.
  • Ability to control your IP phone from your desktop
  • View inbound call and click to dial a number

Use your mobile device to send and receive instant messages with other users on the same voice network

There are numerous VoIP service providers available on the web. They offer varied features and different prices. As a business owner, you want to choose a VoIP phone that can help increase your productivity.

What to consider when choosing the best VoIP services

In this post, we have compiled a list of tips to help you in choosing the best VoIP phone.


For a small business, cost is probably an important factor. There is no point in going for a VoIP phone with great features that you cannot afford. Go for a phone system that your business can afford in the long run. VoIP phones are currently much cheaper than landline phones but you still have to incur some costs. So ask yourself how important this investment is to you and how much you are willing to spend.


Budget and features tend to go in tandem. Always consider affordable VoIP that has as the highest numbers of the features you need. Different businesses have different needs. A small business, for instance, might only require basics such as call waiting, call forwarding, caller Id, unlimited calling and direct phone number.

A larger business, on the other hand, will need an entirely different package. A more expensive service will offer call transfers, voicemail, conference calling, three-way calling, group interaction, and an opportunity to add virtual extensions. Adding virtual extensions ensures that your employees are able to access the phone system even when they are working on a business trip, vacation or at home.

Therefore, before you begin your search for the best VoIP, prepare a list of your needs. Some of the question you may use for need analysis include:

  • Do your employees ever work from home?
  • Do you often go for business trips?
  • How much money do you have for this investment?
  • Do you require video conferencing?

The answers to these questions will make it easier to find a solution that matches your needs.


Will you require additional help from your VoIP provider or do you have experts who can handle this technology in your business? If you don’t have technical people in your business, you will have to go for a provider with an extensive customer support system. One such provider is

Choosing the wrong provider can lead you to numerous issues if you end up stuck alone. You might end up hiring a freelance expert whose services will push the cost way above that of a landline rendering the whole exercise redundant.


Before you buy a new mobile phone, bicycle, game console or any other item, you usually go online to look at the reviews of those who have bought the product. It shouldn’t be any different when you are purchasing a VoIP phone system for your business.

In addition to having good reviews, check to find out whether the company has any industry awards. Awards indicate that the company is recognized for the quality of its products and services.

Final word

As you can see, VoIP phone systems are convenient, flexible, multifunctional and cost-effective. You only need to do your homework well when choosing the best VoIP for your business. Some of the essentials to consider include pricing, features, knowledge, and reviews.

When it comes to VoIP, 8x8 provides a reliable and compliant cloud solution at a demanding level rarely seen by other cloud providers. Don’t take your chances with a subpar cloud-based telecom system. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.

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