What VoiceXML VoIP Services Entail and Why You Should Use It

Voice recognition technology such as Voice Over Internet Protocol (VoIP) has revolutionized telecommunications in the last few years. This technology works with VoiceXML, an adjunct of Extensible Markup Language (XML). Together, VoIP and VoiceXML make it possible for voice-activated browsers to grant users access to the interactive Internet. The VoiceXML platform enables businesses and individuals to make calls via a broadband Internet connection, instead of using ordinary telephone lines. VoIP has an extensive range of services, which is adaptable for various customers. As a service provider, this might not be a problem for your individual customers. However, you may face challenges with implementing and updating changes for large corporations with many telephone numbers and accounts. Here's a look at how VoIP works, its benefits, services, and how 8x8 can make customization for your larger businesses more seamless.

A Bit More on What The VoiceXML Platform and VoIP Entails

VoiceXML is an Interactive Voice Response (IVR) platform that consists of scripting language used in voice- applications. These applications enable audio conversations via synthesized speech, telephony, audio recognition, digitized audio, and speech recording. Voicexml is basically an XML-based language that enables audio output and input while describing the audio interface.

VoiceXML and VoIP enables calling via a broadband Internet connection, instead of your usual telephone line. Analog calls are transformed here into data packets. These packets travel publicly over the Internet or private networks. You could use VoIP to call a cellular number, landline, or from your computer to another computer.

VoIP utilizes its endpoint device to connect to a server controlled by your VoIP service provider. In case you're wondering, an endpoint device is simply an Internet-compatible hardware device used on an IP network. Some VoIP services for your business are.

  • Call routing
  • Voicemail
  • Call forwarding
  • Auto attendant
  • Contact center call recording storage
  • Contact center visual IVR
  • Call recording
  • Web conferencing

Why You Should Use VoIP Technology?

Changing to a VoIP telephone system has a range of benefits for your business. One of them is that VoIP systems are more reliable, as it's flexible during power outages and environmental hazards. Take call forwarding for instance. Here you can choose where you want your calls to be forwarded to during hazards. Remember, you could forward them to mobile devices or laptops if your office phones are down.

VoIP also reduces costs, as the calls are cheaper. Calls placed via traditional landlines, especially over longer distances, are pricey. However, relaying call data via the Internet eliminates high call costs. Did you know that if you chose a VoIP telephone system with 8x8, you could receive unlimited international calls for up to 47 countries? VoIP is also extremely versatile and enables you to multi-task with tech-savvy devices, which in turn can boost productivity.

How 8x8 Can Simplify Customization For Your Bigger Accounts? 

Tailoring VoIP services is simple for individual customers, as you only have one telephone account and number to consider. This could, however, become incredibly time-consuming if you're looking to customize large accounts for your corporate customers. At 8x8, we'll route your calls for multiple customer accounts. Our call control engine can manage calls for a huge number of customers.

The control engine will receive all your calls, and parse documents requested from your customers. Parsing is simply splitting information into its constituent parts. Parsing occurs via parsers. These are basically programs that read your document in order to identify and analyze the function of each component. During parsing, the syntax of your document is checked. Parsing also reports any syntax violations via its error reporting feature.

We also provide data in response to document parsing via our customer server. Our service will process conditional statements based on this data. Did you know that parsed documents are programmed with call flow commands or language meant for call routing? That being said, we'll produce routing and call flow commands in response to your conditional statements.


VoiceXML is an extension of XML. It works with VoIP to enable calls via a broadband Internet connection, as opposed to using a traditional telephone line. VoIP provides several services, including call attendant, routing, and forwarding. It's ideal for your business, as you'll pay less per call. It’s also more versatile, as you can use several features simultaneously. A VoIP telephone system also offers more flexibility during environmental hazards. We can help you customize your sizeable accounts with our unique call control engine and document parsing capacity. Businesses rely on their technology to empower them to be as productive as possible. With 8x8's world-class technology you get everything your business needs in one place. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.

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