Cloud-based communications can give you the inside track

Established in 1921, Shimano today globally operates three key businesses, with sales offices and factories all over the world. The company supplies “captivating products” to help promote the bicycle and sports fishing cultures.

300

Users

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Scalable

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300

Users

100%

Scalable

0

Downtime

300

Users

100%

Scalable

0

Downtime

300

Users

100%

Scalable

0

Downtime

"8x8 was one of the truly hosted solutions that didn't have any [on-premise] hardware, and we found it would allow our people to roll calls seamlessly to their cell phones. A lot of our employees travel — domestically and internationally — and need a phone connection to work. With 8x8, we can talk to Japan without paying international phone rates, and our employees have the ability to work remotely."
Mike Davis, Sr. Manager of IT, Shimano American
"8x8 was one of the truly hosted solutions that didn't have any [on-premise] hardware, and we found it would allow our people to roll calls seamlessly to their cell phones. A lot of our employees travel — domestically and internationally — and need a phone connection to work. With 8x8, we can talk to Japan without paying international phone rates, and our employees have the ability to work remotely."
Mike Davis, Sr. Manager of IT, Shimano American
"8x8 was one of the truly hosted solutions that didn't have any [on-premise] hardware, and we found it would allow our people to roll calls seamlessly to their cell phones. A lot of our employees travel — domestically and internationally — and need a phone connection to work. With 8x8, we can talk to Japan without paying international phone rates, and our employees have the ability to work remotely."
Mike Davis, Sr. Manager of IT, Shimano American
"8x8 was one of the truly hosted solutions that didn't have any [on-premise] hardware, and we found it would allow our people to roll calls seamlessly to their cell phones. A lot of our employees travel — domestically and internationally — and need a phone connection to work. With 8x8, we can talk to Japan without paying international phone rates, and our employees have the ability to work remotely."
Mike Davis, Sr. Manager of IT, Shimano American

A bicycle company knows a thing or two about agility. So when Shimano American Corp., the U.S. division of the legendary Japanese bicycle manufacturer, assessed its operations, management realized it had to improve the speed and dexterity of its communications to remain competitive.

“We needed to consolidate,” explains Mike Davis, Shimano’s Senior Manager of IT. “We had five companies in North America: two on the same [phone] system, all the others on independent systems. We also wanted scalability, and we needed features that helped us internally: extension dialing to reduce interoffice calls, internal videoconferencing and messaging, federated email servers, and the ability to bring all of those systems together.”

For flexibility, functionality and ease of administration, the company sought a cloud-based communications solution. And to customize that solution, Shimano American selected Insight, a global provider of information technology (IT) hardware, software and service solutions to business and public sector organizations.

Rolling in the Cloud

“Shimano has a dynamic American office,” notes Insight Cloud Specialist Matt Schnurr. “They wanted a system that could grow with them.”