The 8x8 integration for SugarCRM enhances the productivity of your team by combining all channels of communications and CRM delivering context at the speed of conversation.
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SugarCRM Integration Features:
- Click-to-call: Place a call directly by clicking on the contact on a SugarCRM record, eliminating time spent manually dialing numbers.
- Instant caller identification: Window pop-up with caller information helps users identify the caller before even taking the call.
- Integrated search: One tab to search by name, contact number and email id.
- Auto call logging for easier follow-ups: Call and chat logs are automatically added to the record after every interaction, enabling user to keep track of client interactions.
- Easy call management: Easy to hold, transfer, merge and record calls.