8x8 Contact Center ServiceNow Integration
Empower your team by combining IT service management and communications
IT Service Management combines the right technology with best practices to deliver support and services to your customers. To remain competitive in today’s fast-moving world, IT solution providers need to be agile and flexible to adopt technologies and processes that can help their customers along their own journey. 8x8 for ServiceNow tightly integrates the service management and communications enhancing effectiveness of your team and experience for your customers.
Features included in the 8x8 and ServiceNow integration:
- Click-to-dial: Place a call by clicking on any contact within ServiceNow record improving efficiency.
- Easy call management: Make, take and transfer calls without toggling between the windows.
- Personalized customer experience: Window pop-ups with single match caller details to understand the purpose of the call before even connecting.
- Auto logging: Call and chat logs after every interaction added to the ServiceNow record.
- Integrated search: One tab to search leads, opportunities, contacts, cases, and organizations