8x8 Integration for ServiceNow
To remain competitive in today’s fast-moving world, IT solution providers need to be agile and flexible to adopt technologies and processes that can help their customers along their own journey. 8x8 for ServiceNow tightly integrates service management and communications. The result is enhanced team effectiveness and better experiences for your customers.
For Business Communications:
- Click-to-call directly by clicking on the contact on a ServiceNow record, eliminating time spent manually dialing numbers
- Instant caller identification as the call arrives identifying the caller before taking the call
- Auto call and chat logging after every interaction for easy follow up
- Integrated search across name, contact number and email id
- Easy call management with features such as transfer, merge and record calls