ServiceNow Integration

Improve productivity and streamline your sales and support process by integrating 8x8’s communications capabilities into ServiceNow.

Improve productivity and streamline your sales and support process by integrating 8x8’s communications capabilities into ServiceNow.

8x8 Integration for ServiceNow

To remain competitive in today’s fast-moving world, IT solution providers need to be agile and flexible to adopt technologies and processes that can help their customers along their own journey. 8x8 for ServiceNow tightly integrates service management and communications. The result is enhanced team effectiveness and better experiences for your customers.

For Business Communications:

  • Click-to-call directly by clicking on the contact on a ServiceNow record, eliminating time spent manually dialing numbers
  • Instant caller identification as the call arrives identifying the caller before taking the call
  • Auto call and chat logging after every interaction for easy follow up
  • Integrated search across name, contact number and email id
  • Easy call management with features such as transfer, merge and record calls

Support documentation:

8x8 Contact Center for ServiceNow

Research shows 97% of customers feel valued by a company when their question is properly handled on the first call. Integrating 8x8 Contact Center with ServiceNow gives employees the relevant information they need, in one place, to increase first-call resolutions.

For Contact Center:

  • Click-to-dial: Place a call by clicking on any contact within ServiceNow record improving efficiency.
  • Easy call management: Make, take and transfer calls without toggling between the windows.
  • Personalized customer experience: Window pop-ups with single match caller details to understand the purpose of the call before even connecting.
  • Auto logging: Call and chat logs after every interaction added to the ServiceNow record.
  • Integrated search: One tab to search leads, opportunities, contacts, cases, and organizations

Support documentation:

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