Freshdesk Integration for 8x8 Virtual Office and Contact Center
Easily integrate into Freshdesk to create a single user experience.
This Chrome extension adds 8x8 Virtual Office and 8x8 Contact Center capabilities within Freshdesk:
- Integrated search across leads, opportunities, contacts, cases, and organizations.
- Easy call management with the ability to make, take and transfer calls without toggling between app windows.
- Instant caller information with caller details presented before connecting.
- Automatic logging of call and chat details are provided after every interaction.
- Email address
- Phone number
Instant caller information
For inbound or outbound calls, the account record is automatically presented before the connection.
Auto call logging
Once the call is ended, a task is created that includes the relevant call details.
A link to the call recording is also provided if one was made.
The information is automatically added to the account record.
Download the 8x8 Chrome Extension from the Google Chrome web store today.