8x8 Contact Center for Microsoft Dynamics

Supported LanguagesSupported CountriesPriceBusiness Need
EnglishUS, UK, AUS, NZ, IEFreeContact Center

Integrating 8x8 Contact Center into Microsoft Dynamics 365 offers enhanced productivity by embedding communications and contact center functionality into key workflows.

The integration of 8x8 Contact Center and Microsoft Dynamics 365 gives you one system of engagement to streamline and simplify experiences as manage customer calls and chats all an integrated interface.

Features

  • Click-to-dial: Place a call by clicking on any contact within Dynamics CRM record.
  • Easy call management: Make, take and transfer calls without toggling between windows.
  • Personalized customer experience: Screen pops present customer details prior to connection to help the agent further understand the purpose of the call.
  • Auto logging: Call and chat logs are automatically added to the Dynamics CRM record.
  • Integrated search: Search leads, opportunities, contacts, cases, and organizations.

Prerequisites

  • X Series X6 or above
  • Microsoft Dynamics license

Security and Compliance

Developer: 8x8, Inc.

Location: United States of America

Terms of Service: 8x8 Terms and Conditions and Policies

Privacy & Data Governance

Certifications & Compliance

Speak with an Integrations Specialist

1-877-257-4084


Discuss your needs with an 8x8 expert


Need product help?