Cloud communications for Local Government
Cities and counties can become more efficient while improving the constituent experience thanks to one AI-powered communications platform with integrated voice, video, chat, contact center and APIs.
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Features for local government agencies
Phone calls and email are being replaced by video conferencing and messaging. 8x8’s integrated cloud communications platform enables teams to connect and collaborate however works best for them.
Let the 8x8 Virtual Agent address high volume, routine topics, so contact center agents can focus on more complex issues.
Constituents can engage how they prefer across voice, video conferencing, chat, SMS and social.
Up and running in minutes, 8x8’s Speech Analytics provides analysis on 100% of constituent calls to deliver real time sentiment analysis.
Communications for modern local governmentslink to this section
8x8 mobile app for business communications
With our mobile app, your teams are unified and reachable—even on the go. Their desk phone numbers will reach them on a mobile phone and always present the work number, even from their personal phone.
Integrate communications to create an engagement ecosystem
8x8 lets you easily integrate communications into systems of records. Employees work in one interface with all the relevant information they need right at their fingertips.
8x8 Speech Analytics
Keep your finger on the pulse of the community with insights based on constituent calls. It’s up and running in minutes without expensive professional services.
Business continuity
8x8’s integrated cloud communications platform keeps communications up and running even during times of disaster.
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100% Confidence with 8x8
It's important for us to use cutting edge technology to make sure we are as efficient as possible and ensure our local residents receive the best possible support.